Shipping policy

Delivery

Our delivery rates are calculated on an order value basis. All standard deliveries are delivered by Royal Mail on a second class service (3 to 5 working days), express services are 1st class (1 to 2 working days) and our next day courier option (order before 1.30pm) is delivered by TNT (1 working day).

All available delivery options for your order can be selected at the check-out and if you order before 1.30pm Monday to Thursday and 11.30am Friday, your goods will be dispatched the same day.

Delivery Options & Rates

 

Please note: both standard and express services could be affected by public holidays and busy periods, please allow sufficient time for your goods to arrive for your project deadline. Delivery times cannot be guaranteed and no delivery services are available on bank holidays.

Our next day courier service does not include weekends or bank holidays and this service to the Channel Islands, Isle of Man and Isle of Wight is 2 working days. Please be aware that our Express Delivery service is not available in the Scottish Isles and those who are situated within the Isles of Scilly should make contact before making payment for our express services.

*All delivery time estimates are subject to you placing your order before 12pm Mon to Fri, however if it is after 12pm and you need the products urgently – give us a call and we will always do our best to help you.

Delayed Orders

In the unlikely event that you have not received your order, please call our Customer Services team with your order number to hand on 01484 487522. Our offices are open Monday to Friday from 9am until 4.30pm. If you require assistance out of these hours, please email us at: helpme@artandcraftfactory.co.uk – your order reference number can be found within your order confirmation email.

Please note that although unlikely, any delays following dispatch of your order to Royal Mail or 3rd party couriers are out of our control. In the very unlikely and rare case of a lost or failed delivery, we will always assist you to resolve the issue in any way we can.